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Pengukuran dan Perbaikan Kualitas Pelayanan PT Pos Indonesia Menggunakan Metode Importance Performance Analysis (IPA)

  • Sumarna D
  • Faisal M
Jurnal Logistik Bisnis (2020) 10(1) 52
DOI: 10.46369/logistik.v10i1.696
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Abstract

… 8 Tersedianya fasilitas P3K (Pertolongan Pertama Pada Kecelakaan) C 9 Tersedianya peralatan pemadam kebakaran C … Pos Indonesia (Persero) Kediri. Skripsi … 2017. Pengaruh Penanganan Keluhan Pada Kepuasan Konsumen di Hotel Grand Praba Bandara Lampung …

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APA

Sumarna, D. L., & Faisal, M. (2020). Pengukuran dan Perbaikan Kualitas Pelayanan PT Pos Indonesia Menggunakan Metode Importance Performance Analysis (IPA). Jurnal Logistik Bisnis, 10(1), 52. https://doi.org/10.46369/logistik.v10i1.696

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