Trust and distrust in web: two sides of a same coin or poles apart?

Abstract

Both computer and social researchers have done an incredible work in identifying factors influencing trust. Though social researchers limit their findings to trust between relationships, computer people extend these factors and many more to estimate trust in the world of web. While working on trust as a subject, distrust often tends to be forgotten as very limited work is encountered in this area. This paper is an attempt to study and distinguish distrust in various forms of web especially social networking and websites. A survey is used to ascertain the results to differentiate between these two web media.