Testing and Analysis User Satisfaction of Salute Bidan Application Using End-User Computing Satisfaction

Abstract

This paper describes the measurement of testing and analysis of user satisfaction on a health service application for pregnant women. The 'Salute Bidan' application is a prototype of an Android-based health service application that pregnant women use in Depok, Indonesia. During the Covid-19 pandemic, with limited activities outside the home, pregnant women had problems consulting with midwives. The Salute Bidan application bridges communication between pregnant women and midwives as health workers. The quality of software or application based on information technology should be tested and analyzed before being used for release to the market. One good indicator of software is measuring user satisfaction in using the application. This research measured and analyzed user satisfaction with the Salute Bidan application using the End-User Computing Satisfaction (EUCS) method. The purpose of this research, in general, is to measure user satisfaction with the Salute Bidan application based on the quality of the information presented in terms of the ease of obtaining information so that it is useful for pregnant women. This research was conducted to determine the reliability of application software, one of which can be done by measuring end-user satisfaction. This EUCS method focuses on the quality of information and the quality of the application system presented by Salute Bidan. The EUCS variables used were Content, Accuracy, Format, Ease of Use and Timeliness (CAFET) with 100 respondents. The results obtained good responses to each CAFET variable, namely 59.4 % or 60 respondents, 64.4 % or 65 respondents, 55.4 % or 56 respondents, 64.4\% % or 65 respondents, and 59.4 % or 60 respondents. This research contributes to the development of applications based on user satisfaction of pregnant women who use the application and in midwifery regarding information technology in maternity services.