Abstract
Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can improve usability and where they may cause usability threats. The results are summarised as usability design recommendations for agent-based services.
Cite
CITATION STYLE
Kaasinen, E. (1999). Usability challenges in agent based services. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 1597, pp. 131–142). Springer Verlag. https://doi.org/10.1007/3-540-48888-x_14
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