A conceptualization of the role of organisational learning culture and organisational citizenship behaviour in reducing turnover intention

Abstract

Employees' turnover is a critical issue for many companies around the globe. This international phenomenon considered as one of the big obstacles for the organisations in achieving their strategic plans and gaining competitive advantages. Therefore, there is a big need to conduct more studies and investigations to provide a better understanding of the factors affecting this phenomenon in different settings and contexts of research, particularly in the non-western perspectives such as Malaysia who is facing big challenges toward the employees' turnover in many sectors. Thus, this paper aims to study the relationship between organisational learning culture (OLC), organisational citizenship behaviour(OCB) (benefiting the individual OCB-I and benefiting the organisation OCB-O) and turnover intention (TI). Due to that, this study proposed framework to study the effect of organisational learning culture on turnover intention via the mediation role of organisational citizenship behaviour (OCB-I, OCB-O). In addition, the direct effect between the variables has been discussed. Hence this paper is expected to fill the research gap and contribute to the body of knowledge in this area of research.