Measuring collaboration performance in virtual organizations

Abstract

Management activities need an appropriate information basis. This applies also to the management of Virtual Organizations (VO). A potential source for this information is Performance Measurement. But traditional Performance Measurement (PM) methodologies and indicators are designed to assess the performance of single companies or static networks. Specific challenges and requirements of VOs are not addressed in an appropriate way. An essential aspect is for instance the collaboration performance, which has in many VOs a vital impact on the success. The objective of this paper is to provide an approach for addressing collaboration performance in the performance measurement of a VO. Therefore the main perspectives of collaboration performance and examples for potential indicators are described. © 2007 Springer Science+Business Media, LLC.