Towards the design of a user-friendly and trustworthy mobile system for museums

Abstract

Designing mobile applications for enhancing user visiting experiences in museums is a current trend. This paper discusses the current work on mobile applications that are dedicated to museums. Following a specific methodology, we propose specific user and app classification requirements. Based on those requirements, we present the design of a user-friendly and trustworthy mobile system prototype that includes functionality needed from such institutions. We adopt suitable authorization mechanisms permitting specific operations to various user groups. We evaluate the proposed system design comparing it with other known systems following a specific usage scenario. We feel that this study could help on the design and implementation of trustworthy mobile-based museum visiting applications.