How Patients Choose a Laryngologist: A Pilot Stated Preference Study

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Abstract

Objective: Patients consider many factors when deciding how to receive medical care. This study used best-worst scaling (BWS), a technique novel to otolaryngology, to quantitatively examine preferences among patients choosing a laryngologist. Our objective was to quantify in a pilot cohort the relative importance patients place on a variety of attributes when seeking a laryngologist. Study Design: BWS survey. Setting: Academic voice clinic. Methods: New patients were recruited to take a computerized BWS survey developed using attributes derived from patient input, expert opinion, and literature review. Attributes were grouped into 4 categories: physician reputation, physician qualifications, hospital-related factors, and other nonclinical factors. Responses were analyzed using multinomial logit regression to determine importance scores and associations with other variables. Results: Eighty-seven of 93 patients recruited participated (93.5% response rate). Physician qualifications were the most important attributes to patients, with specialty laryngology training receiving the highest importance score (20.8; 95% CI, 20.2 to 21.5; P

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Fischman, V., Wittenberg, E., Song, S. A., Huston, M. N., Franco, R. A., Song, P. C., & Naunheim, M. R. (2021). How Patients Choose a Laryngologist: A Pilot Stated Preference Study. OTO Open, 5(1). https://doi.org/10.1177/2473974X21999601

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