This paper discusses the role of extemporaneous action and bricolage in designing and implementing information systems in organizations. We report on a longitudinal field study of design and implementation of a Web-based groupware application in a multinational corporation. We adopt a sensemaking perspective to analyze the dynamics of this process and show that improvi-sational action and bricolage (making do with the materials at hand) played a vital role in the development of the application. Finally, we suggest that this case study provides an occasion to reconsider how we conceptualize information systems development (ISD). © 2004 Springer Science + Business Media, Inc.
CITATION STYLE
Bansl, J. P., & Havn, E. C. (2004). Improvisation in information systems development. In IFIP Advances in Information and Communication Technology (Vol. 143, pp. 631–648). Springer New York LLC. https://doi.org/10.1007/1-4020-8095-6_34
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