A Project Metric Model for Assessing ICT Project Success/Failure

Abstract

Project success metrics play a vital role in project control as they focus on project deliverables as justification of success. However, this traditional view is not sufficient for measuring the degree of success/failure with consideration of the resulting Return on Investment (ROI). This study presents a model project management metric for assessing project success or failure which sufficiently accounts for necessary expectations from the user community. The model was evolved from existing project management metrics by adding features to justify precise measurement of degrees of project success/failures.