Expert system on the mobile platform for diagnosis of faults in the work of IT-equipment

Abstract

The problem of increasing the efficiency of maintenance and repair is being solved by applying flexible strategies using expert systems implemented in mobile applications. An expert system is a set of programs that accumulates knowledge of specialists in a particular domain and replicates this empirical experience for consultations of less skilled professionals. Mobile application is a modern software which intended for working on tablets, smartphones and other mobile devices. This article deals with a detailed description of the work of the expert system, the rules and facts of work are formed. The output of solutions diagnosing expert system is beeing developed. The implementation of the automatic synchronization of the mobile application with the technical documentation of troubleshooting is scheduled. The improvement of the mechanism for predicting the malfunction and solution as an expert system dialogue with the user is occurred. The organization of work in offline mode in the absence of a network connection has been planned.