Software development and feedback from usability evaluations

Abstract

This paper presents a study of the strengths and weaknesses of written, multimedia and oral feedback from usability evaluations to developers. The strengths and weaknesses are related to how well the feedback supports the developers in addressing usability problems in a software system. The study concludes that using the traditional written usability report, as the only form of feedback from usability evaluations is associated with problems related to the report not supporting the process of addressing the usability problems. The report is criticized for representing an overwhelming amount of information, while still not offering the required information to address usability problems. Other forms of feedback, such as oral or multimedia feedback helps the developer in understanding the usability problems better, but are on the other hand less cost-effective than a written description. © 2008 Physica-Verlag Heidelberg.