Evaluating Lean Healthcare implementation with data mining: opportunities and improvements in emergency services

Abstract

The waiting time for care in emergency services impacts overcrowding. The Fast Track method contributes to reducing this waiting time. The objective of this study was to evaluate the problems identified and improvements made in emergency services through the execution of the Lean Healthcare project. With the qualitative research approach, data mining allowed reaching results that demonstrated similar problems in emergency services in eight federative units. The improvements implemented contributed to the reduction of patient waiting time. Data mining allowed evaluating groups with similar characteristics, which showed the correlation between the problems encountered and the improvements made in the emergency services.