The Effects of Information Communication Technology on Administrative Efficiency of Tamale Technical University

Abstract

The aim of the study was to assess the effect of Information Communication Technology (ICT) on administrative efficiency using the Tamale Technical University (TaTU) as a study area. A descriptive quantitative design was adopted. The total population was stratified into teaching and non-teaching and samples were drawn from each stratum by the method of purposive sampling and a total of 214 respondents were arrived and used for this study. Structured questionnaire was used in collecting data. The study found that TaTU has deployed ICT in administrative functions to some extent even though the ICT logistics are still not available in offices for the administrative functions. The deployment of ICT at the administrative functions improves efficiency and effectiveness. The study however revealed: the lack of human resource management software as well as antivirus software; the lack of proper maintenance; inadequate budget allocations; lack of in-service trainings; using different brands of ICT logistics; and unstable internet connections are the challenges bedeviling the ICT deployment in the University. Standardized brands of modern ICT facilities need to be provided together with reliable internet facilities at all times to avoid unnecessary interruptions which affect efficiency. The maintenance culture of the ICT logistics should also be improved and training of in-service personnel on the usage of the ICT facilities to help ensure their efficient utilization in the University.