Heuristics of Smartphones and Tablets to Identify Human Factors for Improving User Experience

Abstract

Internet of Things, refers to products and gadgets around the globe that are now linked to the internet and automation, gathering and sharing data for improvement of lifestyle by innovation and automation. Early involvement of human factors professional(s) and iteration are the keys to successful smart device development. Human Computer interaction issues such as information presentation, usability, error tolerance. Smartphones and Tablets have become more commonplace, the user experience becomes increasingly important. NASA Task Load Index method to identify user performance metrics, Questionnaire for User Interface Satisfaction (QUIS), Subjective Workload Assessment Technique (SWAT) to identify and measure user time duration while using gadgets, cognitive effort load and stress and tension load to find better solutions. The research article will provide relevant human-centered strategies and Design Thinking solutions to designers, engineers and innovators to build and design smart Internet of Things products with better User Experience Interaction based on User Research, their physical needs and cognitive comfort.