The Impact of College Students’ Social Anxiety on Interpersonal Communication Skills: A Moderated Mediation Model

Abstract

This paper discusses the relationship between college students’ social anxiety and the interpersonal communication ability, as well as the mediating effect of psychological resilience and the regulating effect of perceived organizational support; moderated mediation. Around 926 college students were enrolled in this study and the Social Anxiety Scale, Psychological Resilience Scale, Perceived Organizational Support Scale, and Communication Skills Scale were measured and analyzed in each student. This study showed that (1) College students’ social anxiety has negative influence on their interpersonal communication skills; (2) Psychological resilience has a partial mediating effect between social anxiety and interpersonal communication skills of the college students; (3) Perceived organizational support negatively regulates the negative influence between social anxiety and psychological resilience of college students, where, when the students have higher perceived organizational support, it will weaken the influence of social anxiety on psychological resilience; and (4) Perceived organizational support further regulates the intermediary role of psychological resilience between social anxiety and interpersonal communication skills of college the students.