As a new medium for questionnaire delivery, the Internet has the potential to revolutionize the survey process. Online-questionnaires can provide many capabiliities not found in traditional paper-based questionnaires. Despite this, and the introduction of a plethora of tools to support online-questionnaire creation, current electronic survey design typically replicates the look-and-feel of paper-based questionnaires, thus falling to harness the full power of the electronic delivery medium. A recent environmental scan of online-questionnaire design tools found that little, if any, support is incorporated within these tools to guide questionnaire designers according to best-practice [Lumsden & Morgan 2005]. This paper briefly introduces a comprehensive set of guidelines for the design of online-questionnaires. Drawn from relevant disparate sources, all the guidelines incorporated within the set are proven in their own right; as an initial assessment of the value of the set of guidelines as a practical reference guide, we undertook an informal study to observe the effect of introducing the guidelines into the design process for a complex online-questionnaire. The paper discusses the qualitative findings - which are encouraging for the role of the guidelines in the 'bigger picture' of online survey delivery across many domains such as e-government, e-business, and e-health - of this case study.
CITATION STYLE
Lumsden, J., Flinn, S., Anderson, M., & Morgan, W. (2006). What difference do guidelines make? An observational study of online-questionnaire design guidelines put to practical use. In People and Computers XIX - The Bigger Picture, Proceedings of HCI 2005 (pp. 69–83). Springer Science+Business Media. https://doi.org/10.1007/1-84628-249-7_5
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