Pelayanan Publik pada Pusat Kesehatan Masyarakat Kecamatan Marpoyan Damai Pekanbaru Tahun 2013

Abstract

Sudah sejak lama pelayanan kesehatan melalui Pusat Kesehatan Masyarakat (Puskesmas) memiliki pencitraan yang rendah. Khususnya pelayanan kesehatan dasar dengan pengobatan rawat jalan yang menunjukkan permasalahan lambatnya pelayanan, sarana prasarana yang kurang memadai apotik dan laboratorium), terbatasnya sumber daya dokter (spesialis), kompetensi petugas pelayanan (dokter dan perawat), dan kuantitas serta kualitas obat-obatan yang kurang mendukung dalam pelayanan kesehatan.Public Services of Public Health Centers at the Sub District Marpoyan Damai in the City of Pekanbaru year 2013-2014. Purpose of this study was to determine the Public Services in Public Health Centers at the District Marpoyan Damai in City of Pekanbaru and what are the factors that obstruct the services. This research used qualitative methods, research that provides an explanation of data is done through the process of preparation, presentation of data, observation, interview techniques, and Documentation. The result of this research. concluded that the Public Service is still not optimal given employee health centers. Can be seen from the standard indicators of public services according to kepmenpan No. 63 of 2003, service procedures are difficult, long turnaround time of service, limited service products, facilities and infrastructure is not yet complete, and then the employee competence of Health Centre, who do not show a friendly attitude to patients.