Innovative Product Advanced Service Systems (I-PASS): Methodology, tools, and applications for dominant service design

Abstract

In recent times, globalization has brought us not only new opportunities but also new challenges. The theme of innovation has become a mandatory topic for all industries-it has become a focal point for the enterprise, society, and the world. The goal of innovation is to create business value by developing worthwhile ideas into a customer-centric marketable reality. This, for most companies, is difficult to achieve due to the lack of a methodology and tools for systematic innovative thinking. This article presents an operating system for innovation by offering a methodology for systematic innovative thinking and a toolbox of interconnected tools that can aid in the transformation of core product competencies into effective product-service amalgamations. Brief reviews of product innovation and emerging concepts of product-service systems are presented. Then, a methodology for systematic thinking is proposed, relying on the integration of the novel innovation matrix, application space mapping, and quality function deployment tools. Furthermore, a case study is presented with concluding remarks and future work. © 2010 Springer-Verlag London Limited.