Six Good Practice Case Studies

Abstract

Local e-governments provide citizens with opportunities to understand broad policy issues by facilitating active discussions and encouraging participation in public administration. By inviting citizens to voice their opinions on policy issues and ultimately have these opinions reflected in the city’s policymaking process, e-government can contribute to the production of better policies for citizens. Services for citizen customers are based on satisfying the diverse demands of individual citizens and incorporating citizens’ opinions, imaginations, and creativity into e-government operations. Also, this service provides people with the most convenient public services by enabling them to gain access to the services whenever and wherever they want.