Identification-interaction innovation: A phenomenological basis for an information services view

Abstract

In this chapter, we challenge the received view of design research in light of an information services view. We argue that, in relation to the work of Orlikowski and Iacono, an information services view describes a unique class of information systems (IS), in which users are able to identify, interact and innovate with information service systems. To better support this phenomenon, we propose a phenomenological approach to better understand participant interaction and redesign of recombinant services in the secondary design phase. We suggest four design metaphors that will shape our perception and design approach to this emerging class of cognitive-technical systems.