A gestão do conhecimento e a análise de redes sociais: Um estudo aplicado no sistema de bibliotecas da Universidade Federal de Goiás

Abstract

The importance given to information and knowledge has led organizations to seek technological adaptations and qualified human resources as a strategic means in achieving objectives. The justification regarding this important statement lies on the continuous development of information and communication technologies that has been developing the production of information and knowledge. Knowledge Management as a practice of dissemination of implicit knowledge in organizations has been an interesting alternative for the organizational administration. And knowledge networks, a systematic link formed by specialists within an organization, constitute a group of people socially involved with the purpose of creating, generating and disseminating knowledge in favor of institutional development. To do so, this research has as main proposal to analyze how knowledge networks are configured in public institutions, taking as an empirical field the library system of a federal university. The research uses the case study as a research method and the analysis of social networks as data analysis technique. The stages consisted in: identification of the actors of the knowledge of the SiBi/UFG; examination of the flow of knowledge; and, finally, analysis of the configuration of the relationships, using graphs in the illustration. The networks found illustrate weakened links in the system. However, to a certain extent, stronger in the groups of libraries, configuring a fragmented social network. It was concluded from the results in ARS that Knowledge Management as an organizational method is not a usual practice in SiBi/UFG; however, SiBi/UFG has some Knowledge Management characteristics in its structure.