Modelo de avaliação de desempenho global para instituição de ensino superior

Abstract

This study proposes a model to evaluate overall performance for Higher Education Institutions. It is unquestionable the importance of organizations from the education sector for knowledge development and dissemination of information, necessary for the progress of a city, region or country. However, it is necessary to develop tools for planning and management control to monitor organizational performance. In this case, one of the most important tasks is related to the types of information that managers need to monitor and tune the performance of the organization. The proposed evaluation model helps to improve the organizational performance of education institutions, creating higher value in the services offered.