Enhancing Airports’ Employees Job Satisfaction with Training Techniques. Investing on IM.I.A. and the Case of Greek Airports’ Ground Handling Services

Abstract

Airport ground handling executives and airport employees’ trainers in most cases need to improve their pedagogical skills in order to train employees to meet airports’ quality objectives. The scope of this article is to suggest efficient training on the job methods in order to assist airport instructors and executives in their on the job training skills. Thus, to improve employee’s satisfaction and ultimately, to increase their performance. Firstly, an examination of the theoretical approach is made on Quality Circles, Greek Tourism Industry and Greek Airport Facts and Figures and results of secondary research. Then examines employees’ training methods and suggests the findings of an empirical research approach for trainers and executives—via Field Study—in five Greek Airports. In particular, suggests as training scheme that focus on employees’ Soft Skills, such as Imagination, Innovation and Adaptability (IM.I.A.).