A case of outsourcing in the phenolic resin industry

Abstract

There is still a lack of studies related to the outsourcing process in several important non-leading industries worldwide and also regarding the existence of practical models and frameworks to guide the entire process and not only the decision-making stage. The article presents a practical model to conduct the whole outsourcing process, divided into four main stages (motivation, decision, implementation and management). It was successfully applied in a case involving two multinational companies operating in Brazil, in a supply chain of the phenolic resin industry. The results highlighted mainly the adequacy of the proposed model, as wen as the importance of constructing a partnership based on trust and integration by information technology. © 2004 by Springer Science+Business Media New York.