Compulsory citizenship behavior leads to counterproductive work behavior: A multiple mediation path

Abstract

Based on the theory of social exchange and the theory of conservation of resources, this research discusses the mechanism between compulsory citizenship behavior and counterproductive behavior, and studies the roles of emotional exhaustion, moral disengagement and employee silence in the relationship between them. Based on the effective sample data of 525 employees in manufacturing enterprises, structural equation model and Bootstrap method were used to test the sample data. The results show that there is a significant positive correlation between compulsory citizenship behavior and counterproductive behavior. Emotional exhaustion, moral disengagement and employee silence played a chain mediating role in the relationship between the two.