Ergonomics Management Program: Model and Results

Abstract

The objective of this work is to present the Ergonomics management program of a multinational company based in the state of São Paulo (Brazil), and its positive results, which has generated an improvement in the working conditions and the quality of life of the operators who work there. The program involves several actions (planned, controlled and documented) based on the Ergonomics of the Activity (whose main objective is to understand the work to transform it) and in the national legislation, covering the ergonomic workplace analyzes (which contemplate the three dimensions of ergonomics - physical, cognitive and organizational), execution and validation of projects of ergonomic improvements (conception and correction), investigation of work-related outpatient complaints, follow-up of return to work processes and inclusion of people with disabilities in workstations, trainings (both work-related and non-work related issues) and actions aimed at the well-being and quality of life of the employees, with relaxation, strengthening and postural alignment activities in a place inside the company equipped and with professionals specialized in Physical Education and Physiotherapy. Therefore, with the combination of the Ergonomics concepts of the activity and the management model of the PDCA cycle, it is possible to propose steps for an Ergonomics program that seeks the continuous improvement of the work processes and the constant validation of the actions performed by it.