Identifying intention and perception mismatches in digitally augmented museum settings

Abstract

The key aim of introducing information and communication technology (ICT) in museum settings is to enhance the visitors' experience. However, the concrete strategies or best practices for digitally augmenting the museums remain to be determined. The main role of the ICT solutions in a museum context should be the mediation of the communication between the visitors and the museum artefacts to support the meaning making process. However, a large number of existing solutions fail to fulfil this task. In this paper we evaluate two digital interactive displays in different museums with Semiotic Engineering methods to detect mismatches between designers' intentions and visitors' perceptions in this communication process. © 2014 Springer International Publishing.