Collaboration among crowdsourcees: Towards a design theory for collaboration process design

Abstract

Crowdsourcing is used for collaborative problem solving in different domains. The key to optimal solutions is mostly found by collaboration among the crowdsourcees. The current state of research on this field addresses this topic mainly with an explorative focus on a specific domain, such as idea contests. We gather and analyze the contributions from the different domains on collaboration in crowdsourcing. We present a framework for a general collaboration process model for crowdsourcing. To derive this framework, we conducted a literature review and set up a database, which assigns the literature to the process steps that we identified from interaction patterns in the literature. The framework considers phases before and after the collaboration among crowdsourcees and includes relevant activities that can influence the collaboration process. This paper contributes to a deeper understanding of the interaction among crowdsourcees and provides crowdsourcers with grounding for the informed design of effective collaborative crowdsourcing processes.