Purpose: The purpose of this paper is to offer a critical analysis of the literature of solutions offerings; to provide a new conceptual framework, incorporating dimensions that can distinguish between different kinds of solutions and connect their different characteristics. Design/methodology/approach: The paper takes a critical review of the relevant literature, 28 contributions being identified in a search of three major databases and a range of other published work for the broader perspective, illustrated by real-world examples. Findings: There is no unanimous and rigorous definition of solutions, but rather a number of often broad and generic descriptions that could be applied to a wide array of different offerings, if not generically. Research limitations/implications: The sample of subject-specific contributions to the literature may not have been sufficient, and a wider selection of keywords to identify them might have captured a richer variety of concepts and opinions. Originality/value: This structured and critical review contributes to the literature on services and solutions, by developing a conceptual framework as a basis for future studies and current management strategy. © Emerald Group Publishing Limited.
CITATION STYLE
Nordin, F., & Kowalkowski, C. (2010). Solutions offerings: A critical review and reconceptualisation. Journal of Service Management, 21(4), 441–459. https://doi.org/10.1108/09564231011066105
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