Analyzing the Factors of Job Satisfaction in a Mexican Hospital with Binary Indicators by Confirmatory Factor Analysis

Abstract

The Mexican Social Security Institute (IMSS) belongs to the Mexican health sector and provide health services to beneficiaries, employers, pensioners and retirees across Mexico. However, there are evidences that beneficiaries are not satisfied with the health services they receive. For this reason, with a sample of 417 out of 669 workers of the General Hospital number 1, located in the State of Colima, Mexico, was conducted this research to measure the level of satisfaction of IMSS workers, the factors underlying this satisfaction and to propose an instrument to measure job satisfaction in this Mexican institution with the purpose to generate efficient management models for workers that can help to improve the client satisfaction levels. Using Confirmatory Factor Analysis (CFA) was confirmed an instrument of 21 items and five factors (personal development, interpersonal relationship, recognition, work nature, and work environments) to measure job satisfaction in a Mexican hospital and also we shown evidence that the same construct is appropriate for both genders with the exception that female presented higher levels of satisfaction in their job for the personal development.