Product Service Systems for Social Manufacturing

Abstract

Product-Service System (PSS) business model drives the outputs of the enterprises from products to product-services, in which they can get considerable and stable revenues and totally satisfy the requirements of their customers at the same time. However, due to the increasing service complexity and labor cost, an individual enterprise may not be able to provide the life cycle PSS for the customers. In order to solve this problem, we introduce the idea of social manufacturing (SocialM), which strengthens the socialized manufacturing resources to collaborate for covering the whole stages of product life cycle with aggregated resource capabilities. To integrate the idea with PSS, a novel service mode called PSS for SccialM is proposed to realize collaborative services. In this chapter, the concepts and definitions of PSS for SocialM are demonstrated. And then four key enabled technologies are discussed from the perspectives of service capability modeling, service flow modeling, service planning, scheduling and monitoring, and service quality evaluation. Finally, two practical cases are analyzed to validate the feasibility and effectiveness of PSS for SocialM.