Citizen participation and involvement in eGovernment projects: An emergent framework

Abstract

This paper reports from an action research project where focus groups have been used as an approach for taking citizens' requirements into account during public e-service development projects. In the paper we use theories from the area of user participation in the information systems (IS) discipline in order to discuss and enhance the specific aspects of citizen participation and involvement in the eGovernment context. The main purpose of this paper is to enrich the eGovernment field in general, and to facilitate the citizen perspective in eGovernment development projects in particular, by using notions from the user participation tradition in the IS discipline. Our empirical findings from performing focus groups are discussed and compared to well-known user participation theories from the IS discipline. This results in an emergent framework for better understanding of citizen participation and involvement in the eGovernment context. The emergent framework consists of a set of questions that can be used in order to put an increased focus on the citizen perspective in future eGovernment development projects. © Springer-Verlag Berlin Heidelberg 2008.