The German healthcare service system is facing a number of challenges in the years to come, prominent among these a decreasing number of hospitals and practices dealing with an increasing number of treatments and patient transportation tasks. In this paper, we introduce the idea of building a decision support tool to improve scheduling of patient transportation in the German Emergency Medical Service (EMS) system to reduce waiting times and costs, as well as increasing reliability. We outline a service platform on which the decision support tool could be realized and integrated with existing systems in EMS coordination centers. The paper thus introduces a promising approach for one of the main challenges of the German EMS system and builds the basis for further research on transport scheduling and healthcare services.
CITATION STYLE
Reuter-oppermann, M., Von Bischhoffshausen, J. K., & Hottum, P. (2015). Towards an it-based coordination platform for the german emergency medical service system. In Lecture Notes in Business Information Processing (Vol. 201, pp. 253–263). Springer Verlag. https://doi.org/10.1007/978-3-319-14980-6_20
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