The Role of Training Satisfaction and Work Engagement on Employee’s OCB

Abstract

This study aims to examine the effect of training satisfaction on work engagement and employee’s OCB in government services. Training satisfaction is necessary since employees do not simply follow the training provided by the organization, but how they like training so that successful training can encourage work engagement and extra behavior at work. In this study, there were 288 questionnaires distributed to employees in this field. The data obtained were analyzed using the Structural Equation Model (SEM). The results showed a positive effect of training satisfaction on Work Engagement (WE) and OCB. Employees with high training satisfaction generate professionalism, passion and dedication in service to the community and create caring behavior within the team. In addition, organizations are advised to further improve the quality of training for employees so that training satisfaction is met. Importantly, organizations also need to perform employee rotation, provide awards for outstanding employees, provide incentives, and other policies that can increase employee productivity for organizational development.