NavOptim: On the possibility of minimising navigation effort

Abstract

Web applications have rapidly become critical to the interaction that organisations have with their external stakeholders. A major factor in the effectiveness of this interaction is the ease with which users can locate information and functionality which they are seeking. Effective design is complicated by the multiple purposes and users which Web applications support. In our earlier work we described a model for evaluating the weighted effort required of users. In this paper we describe an approach to minimizing this navigational effort. © Springer-Verlag Berlin Heidelberg 2005.