In order to reduce endangerments in the field of mass transportation systems, new technologies and methods for a customer- and situation-oriented approach are needed. This paper outlines a concept to better understand the customerś reasons and their effects on the sense of security as well as a system that can offer permanent updated information on the security sensations of customers related to real situations. © 2012 Springer-Verlag.
CITATION STYLE
Nicklas, J. P., Schlüter, N., & Winzer, P. (2012). Measurement concept for security in mass transportation. In Communications in Computer and Information Science (Vol. 318 CCIS, pp. 1–4). https://doi.org/10.1007/978-3-642-33161-9_1
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