The design and completion of Jiangsu tourism Q&A system

Abstract

Bridging the gap between the user's query and the tourism information has been a major challenge for Q&A systems. State-of-the-art approaches address this issue implicitly from an information extraction view. The effectiveness of these Q&A systems is highly dependent on the availability of names of tourism sites. Without the name of tourism sites in users' questions will cause mistakes. Moreover these Q&A systems can not deal with real question sentences but only some query words. In this paper we try to solve the above problems by analyzing user's query sentences and then construct databases of Q&A and tourism information. We explore strategies to return precise and appropriate answers. Now Jiangsu Tourism Q&A has launched an online service and it will be applied to other areas more widely in the future. Experiments show that the Jiangsu Tourism Q&A is feasible and effective. © 2013 Springer-Verlag.