emails (The LEAN Version)

Abstract

Although e mails are the operations most important tool of communication, if they are not used effectively they may turn into a burden, on the operation’s efficiency. In operations, solving critical problems such as line downs or major quality failure events, is affected by the length of time it takes. Sorting email messages and solving the operation’s top priorities first is very important. Good quality infrastructure, less task forces and less unpredicted events of failures, will reduce the amount of email transactions and support Lean and effective work in the operation. Reducing unimportant email transactions will free the operations team to invest their time in improving the operation’s infrastructure, which will consequently reduce the amount of failures and task forces.