Introduction to Business Process Management

  • Dumas M
  • La Rosa M
  • Mendling J
  • et al.
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Abstract

Business Process Management (BPM) is not about improving the way individual activities are performed. Rather, it is about managing entire chains of events, activities, and decisions that ultimately add value to the organization and its customers. These chains of...

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Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Introduction to Business Process Management. In Fundamentals of Business Process Management (pp. 1–33). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-662-56509-4_1

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