Media social based smart DSM for strategic decision making: Waste management case

Abstract

Social media is a fact. It grows rapidly. It is not only as a communication media, but also for information exchange. One of them is Twitter. It is text-based sharing media among its users. Based on all categories of sentiment interchanged in Twitter media, central issue could be academically addressed; then, it is able to be methodically converted to become a decision support model (DSM) that is operated to solve the strategic decision problem. Here, “waste’ issues were addressed and interconnected insight-parameters were defined. Then, a DSM constructed. Combination of methods fuzzy logic and mathematic successfully used as a main approach of the model. The constructed model is finally able to evaluate a quality of waste management in Indonesia and propose an actionable decision for answering the challenge of waste in Indonesia.