Sustaining Organizational Operations during an Outbreak: Problems, Needs, and Opportunities for Information Systems

Abstract

Regulatory measures during an outbreak keep many organizations from operating as usual, requiring new practices and policies. Since society has become highly dependent on effective and efficient information systems (IS), understanding how outbreaks may impact IS is critical. By looking at existing literature, problems associated with sustaining reliable IS services, as well as changing needs for IS caused by the new circumstances are explored, and new opportunities for IS after the outbreak are discussed.