Abstract
Customer collaboration is vital to Agile projects. Through a Grounded Theory study of New Zealand and Indian Agile teams we discovered that lack of customer involvement was causing problems in gathering and clarifying requirements, loss of productivity, and business loss. "Agile Undercover" allows development teams to practice Agile despite insufficient or ineffective customer involvement. We present the causes and consequences of lack of customer involvement on Agile projects and describe the Agile Undercover strategies used to overcome them. © Springer-Verlag Berlin Heidelberg 2010.
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Hoda, R., Noble, J., & Marshall, S. (2010). Agile Undercover: When customers don’t collaborate. In Lecture Notes in Business Information Processing (Vol. 48 LNBIP, pp. 73–87). Springer Verlag. https://doi.org/10.1007/978-3-642-13054-0_6
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