Towards value-driven alignment of KMS for SME

Abstract

To be successful in business small and medium enterprises have to focus on the optimal utilization of their spare resources. IT - System are supposed to support this process, yet as shown by a survey and systematic literature analysis presented in this paper, by now the concept of KM is not widely established in SME nor are KMS fully integrated or aligned to business strategies. Within the limited resources of SME, the question of how the business value of a well integrated application suiting a SME's objectives can be shown, has to be discussed. In this paper we present our suggestion on how this problem could be approached by using a framework based on the business values and KM dimensions to be able to determine the most effective KMS for a SME. © 2011 Springer-Verlag.