People—How Does a Digital Business Create and Engage with the Workforce of the Future?

Abstract

People are at the heart of business. Even though particular operational delivery tasks are becoming increasingly automated, it is still science fiction to imagine an enterpriseEnterprisebusinessthat requires no human input. It is people that have the skills to imagine purpose, create, innovate, manage, deal with unpredictability and apply wisdom. Despite all the strategies that business leaders might devise, and structures that organization models might impose, it is still the employees who ultimately shape business culture and determine business outcomes. Transforming businesses need to anticipate the people skills that will be required in the future, understand the changing nature of the way they will work, and decide how the journey of reskilling will be managed.