This paper reports a case study of user activities in electronic services systems development. The findings of this study explain the acceptance of an e-services system that is being implemented for processing student's admission applications on a university website. The user's interface with the systems development provides useful information on the characteristics of e-services. The ease of use construct in doing the task is an important feature of e-services. The other attributes are user control characteristics of an e-services system. © Springer Science+Business Media B.V. 2008.
CITATION STYLE
Sandhu, K. (2008). A qualitative approach to e-services system development. In Advances in Computer and Information Sciences and Engineering (pp. 236–241). https://doi.org/10.1007/978-1-4020-8741-7_42
Mendeley helps you to discover research relevant for your work.