Factors Influencing the Intention to Redeem Coffee Shop Coupons in Korea

Abstract

The three primary objective of this study are to 1) provide an overview of the Korean coffee shop market and apply previous coupon models to the redemption behavior of coffee shop patrons; 2) verify the hypothesized causal relationships among the expiration date, coupon value, brand loyalty, and the intention to redeem coupons; and 3) examine the effect of the expiration date on the consumer's coupon redemption intention and review the implications for practitioners.