A Gestão da Informação como facilitadora do empoderamento psicológico e da melhoria do desempenho profissional

Abstract

Information is essential to the organizations. They structure and classify it based on their organization, functions and activities, that is, based on the document production, the information flows between departments, the safeguarding and proof that this information constitutes. At Goweb Agency, Lda., most documents existed only for quality certification purposes. In order to improve information management in the organization, all documents were organized in a valid, intuitive way, based on the employees' information needs. By incorporating them in the routine tasks of daily life and encouraging their use, creating and adapting the sharing and management of information in the company's activities, there was a decrease in internal tension between employees, an increase in their level of satisfaction, their efficiency and effectiveness and a growing satisfaction of the company's customers, due to the performance and quality of the delivered work.