Transparency is a novel non-functional requirement for software systems. It is acclaimed to improve the quality of service since it gives users access to information concerning the system’s processes, clarifying who is responsible if something goes wrong. Thus, it is believed to support people’s right to a secure and private processing of their personal data. We define eight quality metrics for transparency and we demonstrate the usage and the effectiveness of the metrics by assessing transparency on the Microsoft HealthVault, an on-line platform for users to collect, store, and share medical records.
Spagnuelo, D., Bartolini, C., & Lenzini, G. (2016). Data Privacy Management and Security Assurance. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9963, pp. 3–18). Retrieved from http://link.springer.com/10.1007/978-3-319-47072-6