The urgent communication system for deaf and language dysfunction people

Abstract

This paper discusses the usefulness of the Urgent Communication System (UCS) on mobile device that is originally proposed by a hearing impaired person. Since the UCS is simple menu like pictogram sheet and the patient is simply to point the pain portion or severe level by the finger to communicate with remote supporters. Then the UCS is to particularly focus on the communication method of complaint of pain/ache/grief by hearing impaired patients. The UCS is drawn by icons and pictograms with help of minimum selected key words. Ache portions are drawn in the two dimensions. UCS is implemented on mobile touch panels applying nine functions above such as iPad and Android devices to make hearing impaired or language dysfunction people communicate the remote supports in such urgent situations through the IT clouds. Proposed UCS is evaluated by hearing impaired people in the manner of the usability test. The results by the hearing impaired people with UCS are that the time to collaborate is shorter for about 70%. In the interview after the evaluation, many hearing impaired people pointed out that this service will ease their predicted mental concern at the emergency. © 2013 Springer-Verlag Berlin Heidelberg.